Feedback & Help
Describe the problem, the steps you took, and any error messages. You can share a version summary first, then choose how to send it. Nothing is sent automatically.
support@seashorelab.comHelp
Single-photo import reads only the photo you select. Browsing your photo library requires permission. Pinch or double-tap to zoom in the preview, then drag to see details.
Each built-in template remembers your latest adjustments. You can undo changes to the current photo. When HDR or Live Photo preservation is on, exports depend on the original photo’s features and device support. RAW files are exported as finished photos.
Restoration, Expiration, and Refunds
After reinstalling the app or switching to a compatible device, you can select “Restore Purchases” using the Apple Account used for the original purchase. Restoring does not charge you again. Access is based on valid transactions verified by Apple. The share extension uses verified access, while purchases must be completed in the main Florlet app.
When an annual subscription expires, a refund is issued, or a transaction is revoked, the relevant Pro features will no longer be unlocked. Your saved logos and signatures will not be proactively deleted and can still be removed by you. Original and finished photos in your photo library will not be deleted. Apple handles billing and refund requests. You can submit a request through the Apple refund link on the Support page; approval depends on Apple’s decision.
Your Choices and Data Management
You can change or revoke photo permissions in system settings, remove saved logos and signatures in Settings → My Assets, clear the city cache on the Photo Access page, and delete exported copies in the Photos app. Deleting assets does not remove watermark text already embedded in finished photos.
Deleting the app can remove its local data. Using the system’s “Offload App” feature may retain documents and data. Photo library content, system backups, and Apple transaction records must be managed separately. Deleting the app does not automatically cancel a subscription. Florlet has no user account to close. For feedback you voluntarily submit, you can request access, correction, or deletion through the channel you originally used.
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